About me
My name is Oluwaferanmi, Oluwaferanmi is a technically astute individual commited to learning and development.
I am currently an Information Technology with cyber security MSc student at Robert Gordon University United Kingdom. I also currently work for Capita as a Technical customer service advisor
Projects
PartyAberdeen
Created in March 2022. This applicatio captures nightlife in aberdeen, and allows authors post
their stories and other users can view them.
URL: PartyAberdeen
Startup
Created in April 2022. A landing page for a fictional startup that builds softwares
URL: Startup
Denz for Nilon
Jan 2017
Work
Data Analyst Trainee -Side Hustle, NG
- In-depth analysis of data using Power BI and excel
- Implemented pivot tables using excel
- Created dashboards and model using Power BI
- • Worked with a team of 7 other Trainees to implement assigned tasks and responsibilities
Technical Support Specialist -Crossover, Trilogy
- Provided timely Technical support to customers via phone, Zoom, and the Zendesk ticketing system
- Participated in the continuous management of the knowledge base for GFI Mail Essentials, a state-of-the-art Email security solution, Sococo, Field Force Manager, Street-smart
Technical Customer Service Advisor -Petroleum Equalization Fund (Management) Board.
- Organizing stationery orders and liaising with Oil Marketers to meet business requests
- Received and reviewed daily feedback from Depots in our zones to track volume of petroleum products leaving the Depot
- Resolving customer cases and offering clarification on inquiries
- Participated in ensuring prices of petroleum products were at a uniform price across all parts of the country despite differential transport costs from depots
- Interfaced regularly with Management to give feedback on Customer Support Process, to improve customer experience
Education
Masters of Information Technology with Cyber-Security
Robert Gordon University, Scotland, United Kingdom
Grade: In view
Bachelors of Engineering Petroleum Engineering
Covenant University
Grade: 2:1
Language
English
Projects
Jules for Bastion
2017
Jules for Bastion
2017
Jules for Bastion
2017